We are proud to announce the launch of our brand new podcast series titled ‘Voice AI Insights’. In every episode, we feature inspiring discussions with thought leaders and experts on Voice AI and its impact on business.
Our first episode, hosted by Finland-based Greek business journalist Chryssa Skodra, is titled ‘The Voice of the Future – How Kalimera.ai and Multi-Agent AI Are Redefining Communication’. It brings together two distinguished guests: Professor George C. Polyzos, a leading researcher in Multi-Agent AI Systems and Data Spaces, and George Chalkiadakis, Co-founder and CEO of Kalimera.ai. Together, they explore how Voice AI and Multi-Agent Systems are transforming the way we communicate, collaborate, and solve business problems.
The Evolution of Voice AI
Voice AI has come a long way from its humble beginnings as robotic Interactive Voice Response (IVR) systems. The integration of speech-to-text, large language models (LLMs), and noise cancellation technologies has redefined how we interact with machines. Today, AI-driven ‘digital twins’ can understand context, emotion, and intent which enables them to respond in real time with remarkable accuracy and empathy.
“Probably you have called the bank, and it was asking you to press 1, press 2, press 3,” Chalkiadakis recalls. “Gradually, you noticed that you started speaking, and part of your conversation was understood. Evolution became a revolution because, with a combination of speech-to-text, LLMs, text-to-speech, noise cancellation, hallucination controls, and other technologies, we’ve created a ‘digital twin’ able to answer real questions and access real-time data,” Chalkiadakis explains.
This evolution is powered by Kalimera.ai’s proprietary Multi-Agent Model AI (MAMA) technology that dynamically connects knowledge from multiple systems to deliver intelligent, context-aware responses.
Inside the Multi-Agent Model AI (MAMA) Framework
One of the core topics of the episode is the MAMA framework, a breakthrough in decentralized and collaborative AI. Unlike monolithic AI models, MAMA allows multiple intelligent systems to cooperate dynamically, share knowledge, and respond collectively to complex environments.
“Our journey started almost two and a half years ago,” Chalkiadakis remembers. “A small team at MIT took on the challenge of running a political campaign using AI. That early experiment evolved into a vision: to build AI that not only communicates but collaborates both with humans and with other AI systems,” he continues.
Building Ethical and Trustworthy AI
During the interview segment with Prof. Polyzos, it was discussed what safeguards exist to protect data and decision-making, ultimately protecting the humans who interact with this technology. As AI grows more autonomous, ethical guardrails become critical. Kalimera.ai invests deeply in ensuring transparency, trust, and safety.
“We are looking at ways to get agents to behave autonomously while maintaining safety at various levels. More and more, large language models build in guardrails and containment strategies so that harmful outcomes are prevented,” emphasizes Prof. Polyzos.
“It’s like having a Ferrari without brakes,” Chalkiadakis explains. “Yes, it’s not how fast you are, you need the brakes to stay safe,” adds Chalkidakis.
By embedding responsibility at its core, Kalimera.ai sets a new standard for trustworthy, human-centered AI.This philosophy drives Kalimera.ai’s hallucination control mechanism, addressing one of AI’s biggest challenges ensuring accuracy and truthfulness in machine-generated content.
“If I say what’s the biggest feature of Kalimera.ai, it’s our strong hallucination control mechanism, since hallucinations is the biggest weakness of most AI systems,” Chalkidakis explains.
The Benefits and Unique Edge of Kalimera.ai
When asked about Kalimera.ai’s value for businesses of all sizes, Chalkiadakis explains how the platform simplifies complexity:
“You don’t need to know 14,000 models or have a team of programmers. You can do it yourself. We’re focusing on providing that fantastic solution with only three clicks to everyone. You’ll be able, in three simple clicks, to manage all your calls in 67 languages,” he mentions.
The technology empowers individuals and small businesses as much as large enterprises.
“Imagine you’re a plumber, a dentist, or a lawyer without a secretary,” he says. Depending on the sector, the benefits range from handling high call volumes to ensuring multilingual availability and 24/7 responsiveness. In addition, “We can handle more than two million calls. “You don’t need to worry about missing calls or training staff; we even analyze which words increase or decrease customer satisfaction,” Chalkiadakis explains.
Kalimera.ai’s multilingual capability is another defining edge. Recently, Kalimera.ai expanded to support 67 languages, including Maltese, Hebrew, nine Arabic variations, and 14 Indian languages with 200+ dialects.
“A human cannot speak more than four languages. We speak 67. In Athens, for example, you have Israelis, Arabs, and Scandinavians, but how many services are ready to address that multilingual customer base? We’re even ready to run a project in Nigeria using Nigerian Pidgin English,” Chalkiadakis clarifies.
Host Chryssa Skodra mentioned that she heard a demo of Kalimera.ai this summer and was impressed by how realistic it sounded. This realism stems from Kalimera.ai’s investment in speech talents and linguistic diversity.
“Give us 50 hours of recordings, and we can create any language,” Chalkiadakis notes. “We’re the only solution worldwide that understands Cypriot Greek, whereas competitors wouldn’t catch even 10%,” he adds.
Most importantly, Kalimera.ai’s models learn from interactions without stealing voices or data, ensuring privacy and security remain intact.
From innovation to real-world impact globally
Beyond research, Kalimera.ai is reshaping industries. Its solutions already support healthcare, finance, and emergency management, providing real-time insights and reliable automation where context and precision matter most.
“From healthcare and banking to governmental systems like earthquake evacuation planning — our AI agents can call you and give exact directions specific to your location,” says Chalkiadakis.
With offices in Cyprus, Greece, India, and sales hubs in Dubai, Prague, and New York, Kalimera.ai collaborates with 27 global partners to create practical, everyday AI solutions.
The Future of Voice AI
When asked about the future of Voice AI Chalkiadakis states that “Five years in AI equals 10,000 years in any other field,” Chalkiadakis reflects. “But in the next few months, existing models will already become too heavy and inefficient. That’s why we use a multi-engine model AI. In practice, when you speak, we aren’t using just one speech-to-text engine, we’re using more than 40 STTs, over 20 LLMs simultaneously, and multiple text-to-speech models. We’ve created a router that evaluates and selects the proper output for each task, which makes us unique. For instance, when you state your first and last name, we use a different model infrastructure than for a phone number or serial number. Greek and English speech use entirely separate infrastructures. One single model cannot handle everything — it’s impossible. Our distributed, multimodal design is what makes Kalimera.ai globally unique and capable of delivering context-aware, just-in-time responses.”
In the near future, Prof. Polyzos aims to develop further distributed AI, multi-agent AI systems, and the Internet of Safe Agents in collaboration with Kalimera.ai in order to see real results, bringing these systems into real-life products.
Stay tuned for the Voice AI Insights and gain deep insights into the exciting developments powered by Kalimera.ai. Watch the full episode on YouTube:
The Voice of the Future – How Kalimera.ai and Multi-Agent AI Are Redefining Communication
